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VOL. 8, ISSUE 2 (2023)
Effectiveness of balanced scorecard: Experience from selected public organizations in Tanzania
Authors
Adolar Beatus Duwe, Felician Barongo, Emmanuel Mallya
Abstract
The article examined
effectiveness of balanced scorecard (BSC) performance management system with
reference to selected public organizations in Tanzania, namely; Tanzania
Revenue Authority, Tanzania National Electric Supply Company, National Social
Security Fund and Medical Store Department. The study benchmarked balanced
Scorecard performance management system to Open Performance Reviews and
Appraisal Systems (OPRAS) or any previously used tools by putting emphasis on
how each tool provided quality of services and products as a result of having a
clear and focused performance management tool in public organizations. Both
theoretical and empirical writings were reviewed. The study used participatory
action research and survey research design. It applied both qualitative and
quantitative research approaches. Data was collected through interviews and
documentary reviews. Data validity and reliability were done through pretesting
of data collection instruments. The findings revealed that the BSC was more
effective in comparison to OPRAS or any other previously used performance
management tools. Further, the findings indicated that Balanced Scorecard
brought better results and motivated employees than OPRAS. Therefore, the study
concludes that there was direct relationship between balanced scorecard
management system and effective organization performance.
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Pages:165-169
How to cite this article:
Adolar Beatus Duwe, Felician Barongo, Emmanuel Mallya "Effectiveness of balanced scorecard: Experience from selected public organizations in Tanzania". National Journal of Multidisciplinary Research and Development, Vol 8, Issue 2, 2023, Pages 165-169
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