ARCHIVES
VOL. 11, ISSUE 1 (2026)
Assessing user satisfaction and experience in academic libraries of higher education institutions in India: An empirical study
Authors
Chayan Kr Mondal, Dr. Sarita Sharma
Abstract
User satisfaction and
user experience are widely recognised as important indicators of the
effectiveness of academic library services in higher education institutions.
This study aims to assess user satisfaction and experience in academic
libraries of higher education institutions in India. A quantitative research
approach was adopted using a descriptive survey design. Data were collected
from 170 respondents comprising students, teachers, faculty members, and
library staff through a structured questionnaire. The results indicate that
overall user satisfaction with academic library services is generally
favourable. Higher levels of satisfaction are observed with print resources,
circulation and reference services, and library staff behaviour. In contrast,
moderate satisfaction is reported for electronic resources, digital services,
and internet facilities, suggesting the need for infrastructural and
technological improvements. Differences in satisfaction across user categories
reflect varying expectations and patterns of library use. The study concludes
that while academic libraries perform effectively in core service areas,
strengthening digital infrastructure, expanding electronic resource access, and
enhancing user education programmes are essential for improving overall user
satisfaction and user experience in Indian academic libraries.
Download
Pages:48-53
How to cite this article:
Chayan Kr Mondal, Dr. Sarita Sharma "Assessing user satisfaction and experience in academic libraries of higher education institutions in India: An empirical study". National Journal of Multidisciplinary Research and Development, Vol 11, Issue 1, 2026, Pages 48-53
Download Author Certificate
Please enter the email address corresponding to this article submission to download your certificate.